Customer Care a problem? Most Mobile Operator share this dilema, and it was CLARO (America Movil) that asked us to develop a simple solution. We presented the idea of having a Chat service for the Customer Care, instead of having a person speak on the phone. This presented several opportunities like allowing one Customer Care operator to deal with more than one client at the same time and preventing the client from loosing the call due to bad signal reception. Optimizing resources as well as delivering a better customer care experience defined this project as a winner.